Terms & Conditions

These Terms govern your relationship with the operator of highrollers-nz.com, setting out the conditions for access and use of all gambling services provided through this website. Effective date: 6 November 2025.

Definitions

Operator: Refers to the entity responsible for managing highrollers-nz.com, specifically Happy Hour Solutions Ltd. (Registration No. HE419393), operating under license HKL000374 and HKT000063 issued by the Estonian Tax and Customs Board.
User: Any individual accessing or registering an account on highrollers-nz.com.
Player: A User with a registered and verified account, who participates in gaming or wagering activities.
Bet: A monetary stake placed by a Player on a game or event offered through highrollers-nz.com.
Bonus: Promotional credits or offers provided by the Operator, subject to specific terms and wagering requirements.
Wager: The act of placing a Bet or the cumulative value of Bets required to meet Bonus or promotional conditions.
KYC (Know Your Customer): Verification process requiring Users to submit documents to confirm identity and eligibility.
Account: The personal gaming profile created and maintained by a User on highrollers-nz.com.

Account Registration

Eligibility and Age Requirements

Minimum Age: Users must be at least 18 years old and legally permitted to participate in online gambling activities under New Zealand law.
Jurisdictional Compliance: Users must not register or access highrollers-nz.com from territories where online gambling is prohibited or restricted.

Account Creation Process

Registration: Users must provide accurate personal information, including a valid email address and contact details.
Email Verification: Upon registration, Users will receive a confirmation email. Account activation requires clicking the verification link.
KYC Documents: Prior to deposits or withdrawals, Users must submit identity verification documents (e.g., passport, driver's license, proof of address) as per NZ and Estonian regulatory standards.

User Obligations

Accuracy of Data: Users are responsible for ensuring all personal details provided are accurate and up to date. Providing false or misleading information may result in account suspension or closure.
Password Security: Users must keep login credentials confidential and notify support@highrollers-nz.com immediately of any unauthorized access.
Single Account Policy: Only one account per User is permitted. Multiple accounts may be subject to closure and forfeiture of winnings.

Regional Compliance Note: All account procedures and KYC verification are aligned with NZ legislation and Estonian licensing requirements for cross-border compliance.

Betting & Gameplay Rules

Bet Placement

Minimum and Maximum Bets: Each game or event displays specific minimum and maximum bet limits. Bets below or above these thresholds will be rejected.
Types of Bets: Players may place single, multiple, or system bets as available per game or event.

Bet Cancellation and Modification

Cancellation: Once a bet is confirmed, it cannot be cancelled or modified unless explicitly allowed by the game's rules or in the event of technical error.
Invalid Bets: Bets placed in error due to system faults or outside permitted conditions may be voided, with the stake refunded to the Player's account.

Rules of Conduct

Fair Play: Players must not use any form of cheating, manipulation, or unauthorized software ("bots").
Live Casino & Chat: Insulting, abusive, or discriminatory language is strictly prohibited. Any attempt to defraud or disrupt other Users or the Operator will result in account suspension and potential legal consequences.

Regional Compliance Note: All betting and gaming activities are subject to ongoing monitoring to ensure compliance with NZ gambling regulations and responsible gaming practices.

Bonus Terms

Bonus Activation and Wagering Requirements

Activation: Bonuses are credited according to specific promotional rules and may require opt-in or use of a promotional code.
Wagering: Bonuses are subject to wagering requirements, typically 35x unless otherwise specified, which must be met within 30 days of bonus activation (unless stated otherwise for 2025 promotions).
Eligible Games: Only selected games contribute to wagering requirements. Excluded games are listed in each bonus's terms.

Prohibited Actions

Bonus Abuse: Use of multiple accounts, collusion, or irregular betting patterns to exploit bonuses is strictly prohibited.
Game Restrictions: Certain games may be excluded from bonus wagering. Playing these games with bonus funds may result in the bonus and associated winnings being voided.
Combining Promotions: Unless explicitly allowed, Players may not combine multiple promotions or bonuses in a single transaction or wagering cycle.

Legal Protection: The Operator reserves the right to withdraw or amend any bonus offer at its sole discretion, subject to notification requirements as set out in the "Changes to Terms" section.

Regional Compliance Note: All bonus offers and promotional activities are designed in accordance with NZ consumer protection and gambling advertising standards.

Payments & Withdrawals

Deposit and Withdrawal Methods

Accepted Methods: Deposits and withdrawals can be made via major credit/debit cards, approved e-wallets, and cryptocurrencies as listed on highrollers-nz.com. Availability may vary by User location.
Limits: Minimum and maximum amounts apply to both deposits and withdrawals; details are specified in the payments section of the site.
Processing Times: Deposits are typically instant. Withdrawals are processed within 24-72 hours following approval of KYC documents, except where extended review is required by law or for security.
Fees: The Operator does not charge fees for standard transactions, but intermediary banks or payment providers may impose charges.

Refunds and Bonus Reversals

Refunds: The Operator may refund Bets or Bonuses in the event of technical malfunction or if a game is cancelled, subject to investigation.
Bonus Forfeiture: Failure to meet wagering requirements within specified timeframes will result in bonus and winnings forfeiture.
Financial Protections: Funds are held in segregated accounts, in compliance with Estonian license obligations and NZ consumer law, to ensure Player balances are protected in the event of insolvency.

Regional Compliance Note: Payment processing and financial controls are maintained in accordance with NZ anti-money laundering (AML) and counter-terrorism financing (CTF) standards, as well as Estonian licensing requirements.

Limitation of Liability

Operator's Obligations: highrollers-nz.com commits to providing fair, transparent, and accurate gaming experiences, with games regularly audited for randomness and integrity by independent authorities.
Exclusions of Liability: The Operator is not liable for technical failures, internet connectivity issues, interruptions, or delays outside its direct control. Users are responsible for ensuring secure and stable internet connections.
Maximum Compensation: In no event shall the Operator's liability exceed the amount of the Bet, stake, or deposit directly related to the disputed transaction. The Operator is not liable for indirect, incidental, or consequential damages.

Protective Clauses: These limitations do not affect statutory rights under NZ consumer law. Where local law prohibits the exclusion of certain liabilities, the relevant exclusions shall apply only to the extent permitted by law.

Intellectual Property Rights

Copyright Notice: All content, software, graphics, and branding on highrollers-nz.com are the exclusive property of the Operator or licensed third parties.
Prohibition of Use: No part of this site may be copied, reproduced, distributed, or otherwise used without express written permission from the Operator.
Trademarks: All trademarks, logos, and service marks displayed on highrollers-nz.com are registered and/or unregistered marks of the Operator or its licensors.
User Restrictions: Users are granted a limited, non-exclusive, non-transferable license to access and use the site solely for personal, non-commercial purposes.

Privacy & Data Protection

Privacy Policy Reference: All personal information collected is processed in accordance with the highrollers-nz.com Privacy Policy.
Compliance: Data handling practices comply with NZ Privacy Act 2020 and the General Data Protection Regulation (GDPR) where applicable.
User Rights: Users may access, correct, or request deletion of their personal data as described in the Privacy Policy.

Regional Compliance Note: Cross-border data transfers are protected by contractual safeguards to ensure compliance with all relevant NZ and EU data protection laws.

Changes to Terms

Notification: Users will be notified of significant updates to these Terms via email to their registered address and/or prominent banner notifications on highrollers-nz.com.
Acceptance: Continued use of the site after the effective date of any change constitutes acceptance of the updated Terms.
Right to Discontinue: Users who do not agree to material changes may discontinue use of the services and request account closure with withdrawal of remaining funds.

Regional Compliance Note: All changes are made in accordance with NZ consumer laws requiring advance notice and reasonable opportunity to review updated terms.

Termination & Suspension

Grounds for Termination: The Operator may suspend or terminate any account for breaches of these Terms, suspected fraud, failure to meet KYC requirements, or as required by law or regulatory authorities.
Procedures: Where possible, Users will be notified by email prior to suspension or closure, stating the reason and providing instructions for withdrawal of balances.
Funds Refunds: In cases of account closure not involving fraudulent or unlawful activity, remaining User balances will be returned using the original payment method, subject to standard withdrawal procedures.
Appeal: Users may appeal suspension or termination decisions by contacting support@highrollers-nz.com. Disputes will be reviewed in accordance with internal procedures and regulatory obligations.

Regional Compliance Note: Termination and account closure policies are in line with NZ and Estonian regulatory frameworks, ensuring fairness and transparency for all Users.

Governing Law & Jurisdiction

Applicable Law: These Terms are governed by and construed in accordance with the laws of New Zealand, except as otherwise required by the licensing authority in Estonia.
Jurisdiction: Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand, unless local regulatory or licensing conditions require otherwise.
Dispute Resolution: Users are encouraged to seek resolution through the Operator's internal complaints process before initiating legal proceedings. Where unresolved, disputes may be referred to arbitration or a relevant regulatory body in accordance with applicable law.

Regional Compliance Note: This section aligns with NZ consumer protections and cross-border dispute resolution protocols under Estonian gambling regulations.

Contact Information

Customer Support Email: support@highrollers-nz.com
Website: https://highrollers-nz.com
Legal Address: Chytron, 3, Office 301, 1075 Nicosia, Cyprus (Happy Hour Solutions Ltd., Company Reg. No. HE419393)
Parent Company Address: High Roller Technologies, Inc., 400 South 4th Street, Suite 500 - #390, Las Vegas, Nevada 89101, USA
Mailing Address: Please contact support for the most current mailing address information.
Contact Person: Aroha Williams (Legal & Compliance, highrollers-nz.com)

Regional Compliance Note: Customer support and legal queries are handled by Happy Hour Solutions Ltd. in accordance with NZ consumer and gambling regulations. All correspondence should be directed to the above contacts for official matters.