Responsible Gaming

Responsible gaming is a core principle at highrollers-nz.com, ensuring that gambling is approached as a conscious, recreational activity. Our objective is to provide a safe and enjoyable environment where players remain in control of their gaming experience. We are committed to supporting all players through proactive measures, guidance, and access to professional resources whenever needed.

Risk Awareness

OBSERVE: Problem gambling may develop subtly, with certain behavioral indicators signaling increased risk. EXPAND: Recognizing these signs early is essential for timely intervention and safeguarding player welfare. REFLECT: The following information is provided to help you self-assess and remain vigilant for risk factors.

• Common Signs of Risk:
  • Gambling more frequently or with higher stakes than intended
  • Preoccupation with gambling activities outside of play sessions
  • Chasing losses with additional bets
  • Neglecting personal, work, or family obligations due to gambling
  • Borrowing money or selling assets to fund gambling
  • Feeling anxious, irritable, or distressed when not able to gamble

Self-Assessment Test

• Do you ever gamble more money or for a longer period than you planned?
• Have you tried to reduce or stop gambling but found it difficult?
• Do you hide your gambling from family or friends?
• Has gambling caused you financial problems or emotional distress?
• Do you feel restless or irritable when attempting to cut down on gambling?

If you answer "yes" to one or more of these questions, consider seeking further support through the resources listed below. Regional Compliance Note: This section aligns with NZ Gambling Act 2003, ensuring player awareness and access to support.

Limits & Tools

OBSERVE: NZ regulations and industry standards require operators to provide robust player protection tools. EXPAND: highrollers-nz.com offers a suite of limit-setting and control tools to empower player self-regulation. REFLECT: The following tools are available to all registered users:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts within your personal account settings.
  • Navigate to Account > Responsible Gaming > Deposit Limits
  • Enter your preferred limit amount for each period and confirm your changes
  • Limits will take immediate effect and reduce the risk of excessive spending
• Session Time Limits: Use built-in session timers to monitor and restrict your time spent playing.
  • Access Account > Responsible Gaming > Session Timer
  • Set a time limit (e.g., 1-3 hours) for each gaming session
  • Receive automatic reminders or be logged out when limits are reached
• Time-Out (Short Breaks): Temporarily pause your access for 24-72 hours.
  • Go to Account > Responsible Gaming > Time-Out
  • Select your preferred break duration (24, 48, or 72 hours)
  • Confirm your request to immediately block access for the chosen period

Legal Obligation: All self-imposed limits are irreversible for the specified period and comply with NZ Gambling (Harm Prevention and Minimisation) Regulations 2004. For assistance, contact support@highrollers-nz.com.

Self-Exclusion

OBSERVE: Self-exclusion is a critical player protection mechanism required by NZ law and international best practices. EXPAND: highrollers-nz.com enables both temporary and permanent exclusion options. REFLECT: The following step-by-step process ensures clarity and legal compliance:

1. Access the Self-Exclusion Tool: Log in and navigate to Account > Responsible Gaming > Self-Exclusion.
2. Choose the Exclusion Period: Select the desired exclusion length (minimum 6 months, up to lifetime).
3. Confirm Your Decision: Carefully review the consequences and confirm your exclusion request. For additional support or questions, email support@highrollers-nz.com.
4. Immediate Effect: Your account will be blocked for the selected duration. You will not be able to:
   • Log in or access gaming services
   • Deposit or place bets
   • Withdraw funds without prior support review (refunds handled in accordance with NZ consumer law and operator terms)
5. Permanent Exclusion: For lifetime bans, the account is permanently closed and personal data is handled in line with privacy obligations and regulatory retention schedules.

Legal Protections: Self-exclusion decisions are strictly enforced and cannot be revoked until the selected period has expired. All actions are confidential and handled in accordance with NZ Gambling Act 2003 and Data Protection laws.

Support Resources

OBSERVE: Access to immediate support and advice is essential for responsible gambling. EXPAND: The following resources are available for highrollers-nz.com players in New Zealand and internationally. REFLECT: Use these contacts for confidential, professional assistance at any stage.

Local Support (New Zealand)

• Gambling Helpline NZ: 0800 654 655 (24/7, English & Te Reo Māori)
• Text Support: 8006
• Website: gamblinghelpline.co.nz
• Asian Family Services Gambling Helpline: 0800 862 342 (Monday-Friday, 9am-8pm, Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese)

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• International Self-Exclusion:
  • UK - GamStop
  • Spain - RGIAJ
  • New Zealand - Contact Gambling Helpline for local exclusion programs
• Blocking Applications:
  • Gamban (blocks access to gambling sites/apps)
  • BetBlocker (free multi-platform blocking tool)
• Family & Friends Support:
  • Support for affected others via Gambling Helpline Whānau
  • Specialist advice for partners and family from Asian Family Services

Confidentiality Notice: All communications with support resources are confidential. Professional help is available at any time, and no information will be shared without your explicit consent, in line with NZ privacy and data protection law.

Help for Family

OBSERVE: Gambling-related harm can impact families and close associates. EXPAND: Supporting someone with an addiction requires empathy, knowledge, and access to specialist support. REFLECT: The following guidance is provided for those seeking to help loved ones:

• Initiate Open Conversations: Approach with care and avoid judgment. Express concern about specific behaviors and focus on your observations.
• Encourage Professional Help: Share information about helplines and counseling services (see above). Offer assistance in contacting these services if needed.
• Participate in Family Support Networks: Engage with online forums and support groups, such as
  • Gambling Helpline Whānau & Friends
  • GamCare Family & Friends
• Professional Recommendations: Consider seeking a psychotherapist, counselor, or GP for further assessment. For crisis situations, use emergency helplines listed above.

Regional Compliance Note: Family support guidance is in line with NZ Ministry of Health recommendations and the Gambling Act 2003.

Operator's Commitment

OBSERVE: As required by NZ and international regulations, highrollers-nz.com employs systematic risk management processes. EXPAND: Our internal procedures use behavioral analytics and proactive communications to ensure player safety and regulatory compliance. REFLECT: The following details outline our operational commitment:

1. Ongoing Player Monitoring: We continuously monitor account activity for signs of risky or problematic behavior, including rapid bet escalation, unusual deposit patterns, and repeated limit changes.
2. Automated and Manual Alerts: Risky behavior triggers automated alerts and, where appropriate, manual review by responsible gaming specialists.
3. Player Communication: If concerning patterns are detected, our support team may contact the player, provide responsible gaming information, offer limits/tools, or recommend a break or self-exclusion.
4. Data Privacy: All monitoring and interventions are conducted in compliance with NZ privacy laws and the operator's data protection obligations.

Legal Clause: highrollers-nz.com reserves the right to take proactive measures-including limiting account functionality or initiating self-exclusion-where serious risk is identified, as permitted under NZ gambling law and Estonian licensing conditions.

Updates

OBSERVE: Maintaining transparency requires informing users of any changes to responsible gaming policies. EXPAND: highrollers-nz.com will promptly communicate substantive updates to this page via:

• Email notifications to all registered users
• Prominent banners or notices on the website homepage and in the account dashboard

Legal Obligation: All players are encouraged to review this page regularly to remain informed of their rights and obligations. Last updated: 2025-11-06.

Contact & Feedback

OBSERVE: Direct communication channels are essential for responsible gaming management. EXPAND: Players and family members can contact our dedicated team for advice, self-control requests, or to provide feedback. REFLECT: All inquiries are treated confidentially and with utmost professionalism.

• Responsible Gaming Department Email: support@highrollers-nz.com
• Feedback & Self-Control Requests: Use the in-account support form (navigate to Account > Support > Responsible Gaming Feedback).

For urgent matters, please indicate "Responsible Gaming" in your subject line to ensure priority handling by our support specialists.

Legal Notice: All communications are logged and retained in accordance with NZ privacy and consumer protection regulations.