Contact Us

OBSERVE: The contact section for highrollers-nz.com must meet both user needs and all legal obligations under New Zealand gambling law (Gambling Act 2003, Privacy Act 2020, Fair Trading Act 1986) and integrate all operational, regulatory, and corporate data provided.
EXPAND: NZ law requires transparent, accessible customer support, disclosure of all license and company information, privacy protections for submitted data, and clear escalation and dispute procedures. Implicit requirements include explicit regional disclaimers, company and licensing data display, and provision for responsible gambling support.
REFLECT: This section is structured to ensure that any NZ client or regulator can easily identify contact channels, legal entity information, licensing, support timeframes, and user rights, fully aligned with 2025 compliance standards and LoT methodology.

Contact Channels & Customer Support (System 1/2; CCoT Optimized)

• Email Support: All NZ clients can reach our dedicated support team at support@highrollers-nz.com. This address is reserved exclusively for client inquiries and regulatory communications related to the high-roller brand on highrollers-nz.com.
• Contact Form: For written inquiries, clients may use the secure contact form below. Submission of your name, valid email address, and a brief description of your request is required to ensure prompt and compliant processing of your inquiry.
• Service Availability: Our customer support operates 24/7 to serve NZ clients. We aim to respond to all written inquiries within one business day, in compliance with NZ customer protection standards.
• Live Chat & Direct Call: For expedited support, clients are encouraged to use our live chat feature or call the dedicated support hotline (please check the website footer or your account dashboard for the latest number, as phone support details may be subject to regulatory update in 2025).

Corporate & Regulatory Information (System 2; Legal Disclosure & Compliance)

• Registered Operator: All gambling services on highrollers-nz.com are operated by Happy Hour Solutions Ltd. (Company Registration Number: HE419393), under the parent company High Roller Technologies, Inc., 400 South 4th Street, Suite 500 - #390, Las Vegas, Nevada 89101, USA.
• Operational Address: Chytron, 3, Office 301, 1075 Nicosia, Cyprus (legal and operational office for regulatory correspondence).
• Licensing & Regulation: All gaming activities are licensed and regulated by the Estonian Tax and Customs Board (License Numbers: HKL000374 & HKT000063, both valid and active for 2025). NZ clients are protected by the operator's compliance with both Estonian and New Zealand gambling regulations.
• Jurisdictional Disclosure: highrollers-nz.com is exclusively intended for users residing in New Zealand. All services delivered under this domain are subject to NZ law and cross-border regulatory obligations.

Privacy, Data Protection, and User Rights (System 2; CCoT Legal Risk Mitigation)

1. Personal Data Use: Information submitted through our contact channels-whether via form, email, or live chat-is collected and processed in strict compliance with the New Zealand Privacy Act 2020. Data is used solely for the purpose of service delivery, regulatory compliance, and fraud prevention, and will not be disclosed to third parties without explicit consent or legal obligation.
2. User Rights: Clients have the right to request access to, correction, or deletion of their personal data at any time. Requests should be directed to support@highrollers-nz.com, with all actions completed in accordance with NZ data protection timelines.
3. Dispute Resolution: In the event of a complaint or unresolved issue, clients may escalate their concern in writing to our registered legal address (Chytron, 3, Office 301, 1075 Nicosia, Cyprus). All disputes are handled in alignment with NZ Gambling Commission procedures and can, if unresolved, be escalated to the appropriate NZ regulatory authority as of 2025.

Legal Protections: All client communications are confidential and protected under applicable cross-jurisdictional regulations. highrollers-nz.com applies industry-standard encryption and security protocols to safeguard user information.

Responsible Gambling & Regulatory Disclaimers (System 2; NZ-Specific Compliance)

• Responsible Gambling: highrollers-nz.com is committed to promoting responsible gambling in accordance with NZ standards. Clients experiencing gambling-related harm are encouraged to seek assistance via our support team or through recognized NZ support services (e.g., Gambling Helpline NZ: 0800 654 655).
• Legal Age Requirement: Access to highrollers-nz.com is strictly limited to individuals aged 18 years or older, as required by NZ law. Submitting false personal information or attempting to access the site underage constitutes a violation of both site terms and NZ law.
• Disclaimer: All information provided on this contact page is accurate as of 6 November 2025. Regulatory requirements or contact details may change subject to updates in NZ or cross-border gambling legislation.

Regional Compliance Note: This contact page is specifically optimized for the legal, regulatory, and operational environment of New Zealand for 2025. All references to high-roller pertain exclusively to services delivered via highrollers-nz.com. NZ residents are encouraged to review the full Terms and Conditions for further information regarding user rights, dispute resolution, and company responsibilities.